Monday to Friday 8.15 am - 1 pm, 2 pm - 6.30 pm
(Closed on weekends and public holidays)
Surgery telephone lines are open 8am - 12.30 pm, 2pm - 6.30pm
Monday to Friday
Out of hours call 111. Calls to NHS 111 are free of charge from both landlines and mobile telephones.
Practice Policy on Telephone Availability
In line with "Good Medical Practice for General Practitioners" the Practice has a system for receiving and returning phone calls from patients.
A recorded message gives details of whom to contact if you need medical assistance when the telephone lines are closed.
Written messages will be passed to the appropriate Doctor or nurse and dealt with according to priority/medical emergency.
ON LINE ACCESS
On line access is via the following link:
Please complete an application form which can be found on line or collected from reception.
The NHS Friends and Family Test - Put us to the test and tell us what is working and what we can improve. Please visit www.iwantgreatcare.org
For 2013/14 Patient Satisfaction Survey Results please go to Patient Participation Group section.
PATIENT PARTICIPATION GROUP
We have an established Patient Participation Group at The Village Surgery & invite volunteers to join the group. This will entail attending four to six meetings a year to discuss issues such as patient surveys, opening times & practice services in general.
We would like your help to assist us in improving services to our patients.
If you would like to volunteer to join the group, please either contact the Practice Manager or give your name in at reception.