TELEPHONE ACCESS TO DOCTORS AND NURSES

- The practice has a system for receiving & returning telephone calls from patients

- The practice telephone lines are open 8 a.m to 6.30 p.m MONDAY to FRIDAY

- Patients can telephone the surgery between these times to request to speak to a doctor or nurse

- If it is a non-urgent call the doctor or nurse will return the call between a given time. A written request will be passed to the appropriate doctor or nurse

- If it is an URGENT call, the call will be put through immediately to the doctor on duty