For urgent consultations we operate a daily telephone triage list and ask patients to call 01403 730016 as soon after 8am as possible.

Please appreciate the phonelines will be busy first thing however we do now offer a callback service.

Our reception team will ask you for details of your health need in order to direct you to the correct clinician, ie doctor, paramedic, nurse or pharmacist.

Once calls are triaged, face to face appointments may be made, depending on clinical need and our availability. 

Please be aware we are not an emergency service, so if we feel you need immediate assistance or we have reached capacity, we may direct you elsewhere.

For non-urgent medical matters and administrative queries you can now click on the link below and complete an online form.

This service offers a response before the end of the next working day. If you feel you need to speak to someone sooner either call the surgery or if we are closed call NHS 111 or attend an Urgent Treatment centre or dial 999.

Please note that our core hours are 08.00-18.30. Do not submit urgent requests outside of these times as they will not be reviewed until the next working day.

To request a routine appointment within the next 14 days:

• phone us on 01403 730016, Monday to Friday from 8am
• visit the surgery and speak with a receptionist, Monday to Friday from 8am

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

The Village Surgery has been accredited to train fully qualified doctors intending to become general practitioners.  They are called GP Registrars. 

The Practice needs to be regularly inspected and only doctors approved for this purpose will carry out the assessments.

Sometimes the doctor may wish to record their consultations and patients will be asked to consent to this.  Your permission will always be requested beforehand. 

Dr Hyder and Dr Coutroubis are both qualified as GP Trainers.  Our current registrars are Dr Swe Lin and Dr Richard Ohiemi.

As a training practice we can also host other trainees such as Paramedic Practioner trainees.

If for any reason you are unable to keep an appointment, please ensure that you cancel it at the earliest opportunity so that it can be offered to another patient in need. 

To cancel your appointment:

• using the GP online system – SystmOnline
• phone us on 01403 730016, Monday to Friday from 8am
• reply CANCEL to your appointment reminder text message

If you need medical or mental health help now, use NHS 111 online or Call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

Please tell us:

• if there’s a specific doctor, nurse or other health professional you would prefer to respond. We may not always be able to facilitate this but will endeavour to try.
• if you would prefer to consult with the doctor or nurse by phone or face-to-face
• if you need an interpreter
• if you have any other access or communication needs

The Village Surgery is able to offer a limited number of home visits for those patients who are housebound and therefore unable to attend the surgery.  Requests for a home visit must be made before 10am and will be triaged by a clinician.