The NHS Friends and Family Test
We would like your feedback on the care or treatment we give you any time your visit your GP or have contact with the Practice. It doesn't take long.
Put us to the test and tell us what is working and what we can improve. You can say what you think without giving your name and we will use the information to plan improvements to our services. The NHS Friends and Family forms are located in the patient waiting area and we will also text following some appointments asking you to complete this questionnaire.
The table below shows the responses received each month. Below that are some of the comments listed from those patients.
The table below shows the responses received each month. Below that are some of the comments listed from those patients.
| Very Good | Good | Neither Good nor Poor | Poor | Very Poor | Don`t know | |
| December 2023 | 89 | 17 | 4 | 0 | 2 | 0 |
| January 2024 | 76 | 18 | 5 | 1 | 1 | 0 |
| February 2024 | 63 | 8 | 2 | 0 | 2 | 0 |
| March | 94 | 23 | 5 | 0 | 3 | 0 |
- Prompt and friendly service
- Had no problems getting appointments and both dr and nurse very helpful
- waiting for a scheduled appointment in excess of 30mins is unacceptable
- Was over 15mins late being seen- I had someone waiting for me outside.
- I was dealt with very promptly and sympathetically
- No waiting, friendly and clean
- Concerns addressed in a professional and appropriate manner. Good to have same day appointment.
Thank you