The easiest ways to order repeat prescriptions are:

• using your NHS account (through the NHS website or in the NHS App)
• using the GP online system: SystmOnline

These accounts show you all your repeat medicine and dosage and you can choose the ones you need.

You can also:

• email sxicb-wsx.village-southwater@nhs.net (email requests are picked up once a day at 11 am. Any request made after this time will be actioned the following working day)

• telephone 01403 730016 option 2 

• bring a paper request to the surgery and leave in the red post box in the foyer

You will need to choose a pharmacy to collect your prescription from. We call this nominating a pharmacy.

You can change your nominated pharmacy at any time:

• on the app or website where you order repeat prescriptions
• at your GP practice
• at any pharmacy that accepts repeat prescriptions

Please allow 48hours for the surgery to process your prescription request.

Your pharmacy will tell you how long they will need to prepare your medication. This is outside the control of the surgery.

The Electronic Prescription Service (EPS) is an NHS service. It gives you the chance to change how your GP sends your prescription to the place you choose to get your medicines or appliances from.

What does this mean for you?

You will have more choice about where to get your medicines from because they can be collected from a pharmacy near to where you live, work or shop.

For further information on:

• Choosing a pharmacy or other dispenser
• Cancelling or changing your choice of pharmacist or dispenser
• What can I do if I'm unhappy with the process?

Go to Electronic prescriptions .nhs.uk.

If you have questions about your medicine, your local pharmacists can answer these. They can also answer questions on medicines you can buy without a prescription.

The NHS website has information on how your medicine works, how and when to take it, possible side effects and answers to your common questions.

• Go to Medicines A to Z (nhs.uk)

If you would like to speak to someone at the GP surgery about your prescription:

• fill out an eConsult form

If you have a repeat prescription, you will need a medication review, at least annually; the date should be visible on your repeats list. Some medications require closer monitoring.

In order to review your medication, we may ask you to book an appointment, complete an online questionnaire, provide blood pressure readings or arrange a blood test. 

Find out more about prescription charges (nhs.uk).

Some medical conditions qualify for prescription charge exemption:

HRT prescription exemption form

Prescription exemption form

You can also pre-pay for your prescriptions:

Prescription pre-payment form

Take any unwanted medications to the pharmacy they were issued from.

Do not put it in your household bin or flush it down the toilet.

Medications should not be shared or given to any other person. 

As qualified healthcare professionals, community pharmacists, working in pharmacies, can offer advice on minor illnesses such as:

• coughs
• colds
• sore throats
• tummy trouble
• aches and pains

They can also advise on medicine that you can buy without a prescription.

• Find a pharmacy (nhs.uk)

Many pharmacies are open until late and at weekends. You do not need an appointment.

Most pharmacies have a private consultation room where you can discuss issues with pharmacy staff without being overheard.